Does 20000 sell my personal information?

No, 20000 never sells your personal information. This is a core principle of ours. While limited data may be shared for payment processing or legal requirements, that is not a sale — and it is always governed by strict agreements.

Will my data be deleted if I close my account?

Partially. Transaction records must be retained for 7 years due to legal obligations. However, marketing data, preference information, and non-essential data are deleted upon account closure. Contact privacy@20000.run for more details.

Can I find out what data you hold about me?

Yes, you have the right to request access to your data. Email privacy@20000.run and, after your account is verified, your complete information will be sent to you within 30 days.

Can I opt out of promotional emails?

Absolutely. Every promotional email includes an "Unsubscribe" link at the bottom. You can also turn off marketing notifications directly from your account settings. Unsubscribe requests take effect within 48 hours.

Is my payment information secure?

Yes. 20000 never stores your complete payment details (such as card numbers or PINs). Only transaction confirmation data is retained after a payment is completed. All communication with bKash/Nagad/Rocket takes place through direct encrypted channels.

20000 | Privacy Policy – How We Keep Your Data Safe

🌐 Introduction & scope of this policy

Please read carefully — this concerns your rights

20000 (https://20000.run) is a licensed online betting and gaming platform. We take our users' privacy seriously. This Privacy Policy explains in detail how 20000 collects, uses, stores, and protects your personal information.

By using 20000's website, mobile app, or any of our services, you are considered to have accepted this Privacy Policy. If you do not agree with this policy, please refrain from using our platform.

📌 Applicability: This Privacy Policy applies to all 20000 services — including the website, mobile app, customer support channels, and any other digital communication platforms.

We may update this policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised and you will be notified via email or SMS.

📋 What types of information do we collect?

Every piece of information we collect from you has a purpose

2.1 Identity information

Name: Full Name (in both Bengali and English)
Date of birth: For age verification (confirming 18+)
National ID Number: For KYC and identity verification
Address: Registered residential address
Photo/Selfie: For facial verification when required

2.2 Contact information

Mobile number: For OTP verification and support communications
Email address: For account communications and security notifications

2.3 Financial Information

Mobile banking number: bKash, Nagad, Rocket — for payment verification
Transaction history: A record of every deposit and withdrawal
Bank Account Details: Applicable to bank transfers

2.4 Usage Data

Betting History: Which game, how much was bet, and the outcome
Login History: Time, device, IP address
Device information: Operating system, browser, screen resolution
Location data: General region (city level, not precise GPS location)

⚠️ We never collect sensitive information such as religious identity, political views, or health data. These are simply not relevant to our services.

🔍 How is information collected?

Transparent Data Collection Practices

20000 collects information through three primary methods. You are already aware of — or have the right to know about — each of these.

Collection methods	What Data Is Collected	When it occurs
Directly provided	Name, mobile number, email, NID, payment details	During Registration & KYC
Automatically collected	IP address, browser, cookies, login logs	During Platform Use
From third parties	Payment gateway transaction confirmation	During deposits and withdrawals

We never collect your data without your consent. All information is processed solely on the basis of the permission you provide at the time of registration.

🎯 How is your information used?

Every use of your data has a clear, defined purpose

20000 uses your information solely for specific, legitimate purposes. All purposes are clearly outlined below:

Account Management: For creating, maintaining, and keeping your account secure
Identity & age verification (KYC): To comply with legal obligations and to protect minors
Payment processing: To confirm deposits, process withdrawals, and prevent fraud
Customer Support: To resolve your issues, answer your questions, and handle complaints
Platform improvement: To analyze user experience and improve our services
Security assurance: To detect unusual login activity or fraudulent behaviour
Marketing Communications: To keep you informed about promotions, bonus offers, and updates (with the option to opt out)
Legal Compliance: For regulatory reporting requirements and anti-money laundering compliance

💡 Opt Out of Marketing: You can opt out of promotional communications at any time by emailing marketing@20000.run or through your account settings.

🤝 Who Is Your Data Shared With?

We never sell your data — not ever

20000 never sells your personal information. We exercise great caution when sharing data with third parties. The limited circumstances in which data may be shared are outlined below:

Type of sharing	With Whom	Why
Payment Processors	BKash, Nagad, Rocket, Bank	To verify transactions
Technology service providers	Cloud and hosting providers	For platform operations
Legal authorities	Regulatory authorities, courts	Legal Obligations
KYC Verification Provider	Identity verification agency	For NID & Age Verification

20000 never sells your personal information to advertisers
Your data is not shared with third-party marketers
Your data is never shared with other gaming or betting platforms

⚠️ Every third-party service provider is required to comply with 20000's strict privacy standards and may only use your data for the specified purposes.

🍪 Cookie Policy

How cookies are used on our website

20000 uses cookies — small text files stored in your browser that help enhance your experience on our website.

Cookie Type	Purpose	Validity	Opt-out
Essential	Login sessions, security	At the end of the session	Not applicable
Analytics	Page visits, usage patterns	90 days	Possible
Preferences	Language settings, theme preferences	1 Year	Possible

When you first visit the site, you will be asked for cookie consent. You may decline all cookies except the essential ones. You can also delete cookies at any time through your browser settings.

🛡️ Data Storage & Security Measures

How long your data is retained and how it is kept secure

7.1 How Long Is Your Data Retained?

Account information: For the duration of active account + 5 years (as required by law)
Transaction records: 7 years (in accordance with international financial regulations)
Communication Records: 3 years (support chat, email)
Login Logs: 90 days
Marketing Data: Deleted immediately upon opt-out

7.2 How Is Your Data Kept Secure?

256-bit SSL Encryption: All data transmissions are encrypted
Encrypted Database: Stored data is also protected with encryption
Two-Factor Authentication (2FA): Prevents unauthorized access to your account
Regular Security Audits: Monthly audits conducted by independent third-party experts
Restricted access: Only authorized personnel have access to data on a need-to-know basis
Real-time monitoring: Real-time detection of suspicious activity

🔐 In the event of a data breach: In the event of a data breach that poses a risk to you, you will be notified within 72 hours.

👤 Your Data Rights

You are in control of your own data

20000 strives to give you full control over your personal information. Your rights are detailed below:

Right to Access

You may request to know what information we hold about you. A full report will be provided within 30 days.

Right to Rectification

If any of your information is incorrect, you can request a correction — either through Account Settings or by contacting Support.

Right to erasure

Upon account closure, you may request that all data be deleted, except where retention is required by law.

Right to restrict processing

In certain circumstances, you can request that the processing of your data be restricted.

Right to Data Portability

You can request a copy of your data in a machine-readable format (JSON/CSV).

Right to object

You may object to your data being used for marketing purposes. Such requests will take effect immediately.

📩 To exercise any of these rights, email us at privacy@20000.run or contact us via Live Chat. We aim to respond within 30 days.

👶 Children's Privacy Protection

Our strict policy on protecting minors

20000 is strictly for adults aged 18 and above. We never knowingly collect information from minors or allow them to create accounts.

Age is verified at registration using date of birth and NID
Additional proof of age may be requested in suspicious cases
Any account registered by someone under 18 is closed immediately
Parents or guardians who have concerns can report them to privacy@20000.run

⚠️ If you are aware that a minor is using 20000, please notify us immediately at support@20000.run. We will take prompt action.

📞 Contact & Privacy Complaints

Reach out to us with any privacy-related questions or concerns

For any questions, complaints, or requests regarding our Privacy Policy, please reach out to us through any of the following:

Privacy Email

privacy@20000.run
For specific privacy-related inquiries

Support email

support@20000.run
For general inquiries and support

Live Chat

24/7 Support in Bangla
The fastest way to get a response

Response time

Within 30 business days
For privacy-related requests

🏛️ If your complaint remains unresolved: If your issue remains unresolved with 20000, you have the right to file a complaint with the relevant international data protection authority.

20000 Privacy Policy — our firm commitment to protecting your information

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